2016 Ticket Balance Payments FAQ

1st April 2016

If you have paid a deposit for either a general admission ticket or a coach package for the 2016 Festival, your balance payment is due between 9am on Friday 1st April and 11.59pm on Thursday 7th April 2016.  You can pay your balance here.

There will be a resale of any cancelled tickets later in April.

If you are planning to pay a balance between 1st – 7th April, please take a moment to read the following FAQs.

CAN I PAY MORE THAN ONE BALANCE IN THE SAME TRANSACTION?

Yes – you can pay the balance for up to 6 tickets in one transaction, providing you have all paid a deposit and they are all the same ticket type. By grouping your balance payments together you will only pay one postage and packing fee (£7.75 per order for general admission tickets, £1.50 for coach e-Tickets).  You will need to provide each ticket holder’s registration number and postcode in order to pay their balances.

You can only pay the balances together if they are for the same type of ticket, so you can pay the balance on up to 6 coach packages together, or up to 6 general admission tickets together, but you can’t pay the balance on a mix of general admission and coach packages in the same transaction.

I PAID FOR SEVERAL PEOPLE’S DEPOSITS IN OCTOBER, CAN WE ALL PAY OUR BALANCES INDIVIDUALLY?

Yes you can. Each person will just need to provide their registration number and postcode in order to pay their own balance.

WHAT IS THE ‘LOVE THE FARM, LEAVE NO TRACE’ PLEDGE?

In booking a ticket and attending Glastonbury Festival, you accept the Festival’s terms and conditions of entry. It is important that you read and understand all of these terms and conditions, but this year we particularly wanted to highlight the Festival’s environmental policies which all ticket holders are required to subscribe to. When paying your balance you will be asked to sign our ‘Love the Farm, Leave no Trace’ pledge, agreeing that:

•  I will use the toilets provided and not pee on the land

•  I will use the bins provided and not throw my rubbish on the ground

• I will take all my belongings home with me again, including my tent and camping equipment

• I will bag up all my rubbish in the bin bags provided by the campsite stewards and use the recycling pens provided in each campsite

CAN I PAY MY BALANCE WITHOUT AGREEING TO THIS PLEDGE?

No. Everything covered in the pledge is already a condition of entry, which you agreed to when paying your ticket deposit. It is not possible to attend the Festival without agreeing to Love the Farm, Leave no Trace.

CAN I CHANGE MY DELIVERY OR EMAIL ADDRESS?

If you wish to change your delivery address you can edit your address online at seetickets.com/customerservice or update your delivery address on the balance payment page. Please note changes to your delivery address will not update the address associated with your registration.

If you wish to change your registered email address please contact See Tickets customer services on 0115 896 0073. When paying your balance you are given the option to provide a different email address to the one you registered with, but this won’t update your registered details.

WHAT’S THIS ABOUT ORDERING A WATER BOTTLE WHEN I PAY MY BALANCE?

As part of Glastonbury’s sustainability we are looking at reducing the waste that is generated on the Festival site. We have introduced a 100% food grade stainless steel water bottle which is etched with the Festival logo and our 3 supporting charities. The water bottles can be pre-ordered and picked up from any other the 12 WaterAid kiosks across site. You can fill your water bottle for free at any of the kiosks and at any of the water points.

All taps across the Festival site provide safe drinking water, and this year we are once again working together with WaterAid and the Raw Foundation to provide a reusable 532ml stainless steel water bottle featuring an etched design.

I’VE BOOKED A COACH PACKAGE, CAN I SWAP TO A GENERAL ADMISSION TICKET?

No – coach packages are non-transferable. If you have booked a deposit for a coach package, then you need to pay the balance for a coach package, it isn’t possible to transfer to a general admission ticket (or vice versa). If you are unable to travel on the coach package you have booked, you will need to cancel your coach package (including the Festival ticket).

ARE THERE ANY MORE TIPIS OR CAMPERVAN TICKETS AVAILABLE?

All campervan tickets and tipis are currently fully booked.  Any cancelled bookings will be returned to sale in the general ticket resale later in April via glastonbury.seetickets.com so it is worth keeping an eye on there if you are after something that is not currently available.

I’VE BOOKED A COACH PACKAGE, CAN I STILL BUY A CAR PARK / CAMPERVAN TICKET?

No – car park and campervan tickets are only available to general admission ticket holders. It is not possible to purchase a car park or campervan ticket when booking or paying the balance for a coach package.

WE’RE COMING IN A GROUP WITH A CAMPERVAN/CARAVAN, DOES EACH OF US NEED A CAMPERVAN TICKET?

No. You only need to book one campervan ticket per campervan/caravan, but everyone aged 13 or over in your group will of course need a Festival ticket. Please note large vehicles, which require a pitch in excess of 8m x 7m, require a large campervan ticket. For more information about campervan and caravans please check out the campervan information page.

IS THERE ANY MORE ACCOMMODATION AVAILABLE AT WORTHY VIEW?

Yes there are still a few tents available at glastonbury.seetickets.com. Any cancelled bookings will be automatically placed back on sale, via glastonbury.seetickets.com so it is worth keeping an eye on there if you are after something that is not currently available.

SINCE I BOOKED MY DEPOSIT I’VE FOUND I CAN’T COME TO THE FESTIVAL, CAN I GET MY DEPOSIT BACK?

Yes. Any tickets for which the balance has not been paid will be refunded £35 (a £15 admin fee will be retained) automatically onto the card on which they were booked within 7 working days of the balance payment period ending. If you already know that you won’t be able to come to the Festival, and would like to get your £35 back before the automatic refund, then please call See Tickets on 0115 896 0073. Please note if your card details have changed since you placed your deposit you will need to contact See Tickets to arrange your refund.

If you are cancelling a coach package a total admin fee of £25 will be retained. You will be refunded your coach fare less a £10 cancellation fee, and your ticket deposit less the £15 cancellation fee.

MY FRIEND CAN NO LONGER COME TO THE FESTIVAL, CAN I TRANSFER THEIR TICKET TO SOMEONE ELSE?

No. Tickets (including deposits) are entirely non-transferable. If one of your party is no longer able to attend the Festival they can obtain a refund of £35 for their deposit (see above); however you cannot reserve that deposit for someone else. Cancelled tickets will be put back on general release in the resale.

CAN I STILL BOOK A TICKET?

Quite possibly, yes – please don’t give up hope! There will be a resale of any cancelled tickets later in April. Please check back for more information after the balance payment period.

I’VE PAID MY BALANCE BUT HAVEN’T HAD A CONFIRMATION EMAIL – HOW CAN I CHECK EVERYTHING IS OKAY?

If you have not yet received confirmation of your balance payment you can retrieve your booking details at seetickets.com/customerservice.

I’VE SEEN TICKETS ADVERTISED ONLINE, ARE THESE LEGIT?

No! Please don’t be tempted to buy tickets from anywhere other than See Tickets.  Glastonbury tickets are only available through one agency – Seetickets.com – who support our unique Glastonbury registration system, which means we can make sure that all our tickets are sold at face value, to genuine Festival goers. (Some of the campsites local to the Festival are authorised to offer hospitality tickets as part of their accommodation packages. If you are in any doubt as to the legitimacy of a company, please contact the Festival.)