2016 Ticket Resale FAQ

9th April 2016

As we announced this week, the resale of cancelled/refunded tickets will take place on Thur, 14th April (coach + ticket packages) and Sun, 17th April (standard tickets). Here are the answers to some of the most Frequently Asked Questions about the resale.

WHAT IS THE TICKET RESALE?

Following our balance payment window, we will be selling a limited number tickets for which the balance was not settled. These will consist of general admission tickets and coach + ticket packages.

WHEN IS THE RESALE?

The resale of returned coach packages will take place at 6pm (BST) on Thursday 14th April.

The resale of returned general admission tickets will take place at 9am (BST) on Sunday 17th April.

WHERE CAN I BUY A TICKET?

The resale will only be available at glastonbury.seetickets.com

HOW MUCH DO TICKETS COST?

Tickets cost £228 + £5 booking per person. Secure delivery of general admission tickets is charged at £7.75 postage per order. (Coach package e-Ticket delivery is £1.50 per order.) A list of coach prices can be found here (you’ll need to add the price of the Festival ticket too).

HOW MANY TICKETS CAN I BUY IN THE RESALE?

In the general admission resale on 17th April you may purchase up to 4 tickets per transaction – but remember that you can only book one ticket per registration. So if you plan to book for a group of four friends, you will need all their registration numbers and registered postcodes, too – get them ready now.

The coach package sale on 14th April will be limited to 2 tickets per transaction, to reflect the limited number of seats available per coach. Again, you will need the registration number for each ticket you are booking.

HOW MANY TICKETS WILL BE IN THE RESALE?

As in previous years, the exact number of tickets in the resale will not be announced. But it is a limited quantity.

Please note, See is running more than 300 coaches to the Festival, and the coach package tickets are spread across these. As it’s likely that people will be attempting to buy these very limited packages at the same time, it may be that someone else manages to complete the purchase before you do. A purchase is only confirmed when payment has been successfully processed.

DO I NEED TO PAY THE FULL BALANCE IN THE RESALE, OR CAN I JUST PAY A DEPOSIT?

Tickets bought in the resale must be paid for in full, by debit card if your lead booker has a UK registration, or by credit card if your lead booker has an international registration. Please note, UK buyers cannot pay with a credit card.

DO WE NEED TO BE REGISTERED FOR THE RESALE?

Yes. Everyone for whom you are booking must be registered.

If you are already registered you can use your existing registration number and do not re-register. We advise you check your details online prior to registration closing, in case you need to provide any new details.

If you are not already registered please register online by April 11th to allow sufficient time to have your photo approved before registration closes at 5pm BST on April 13th.

WHICH TOWNS AND CITIES ARE COVERED BY THE COACH PACKAGES?

The coach packages, provided by Seetickets, will be from the towns listed here. Please note the prices indicated are for the coach travel only – you will need to add the cost of the Festival ticket to this to create the package price.

NB: Coach travel to the Festival is also available from National Express.

IF I BOOK A COACH PACKAGE DO I HAVE TO TRAVEL ON THE COACH?

Yes. For coach packages you will only be sent your coach tickets in advance – your Festival entry tickets will be handed out on the coach.

Travel on your chosen coach is mandatory. Please do not book a coach package unless you are certain you will be able to travel on the coach you have selected.

WHAT IF THE COACH PACKAGE I WANT IS NO LONGER AVAILABLE?

We would strongly advise you only book a coach package which it is feasible for you to travel on, as bookings cannot be transferred, and your Festival tickets will be reliant on you travelling on the correct coach.

CAN I BOOK COACH PACKAGES FROM DIFFERENT DESTINATIONS AT THE SAME TIME?

No, you can only book coach packages from one destination in one transaction.

CAN I BOOK A COACH SEAT FOR MY CHILD OR DEAF AND DISABLED PA TO TRAVEL WITH ME IF THEY DON’T HAVE A FESTIVAL TICKET?

All passengers including children aged 12 and under, and Personal Assistants allocated tickets under the Disabled PA scheme, must purchase a valid coach ticket in order to travel. If you are travelling with children aged 12 or under, who do not require an entry ticket for the festival, or a PA allocated tickets by the Disabled Access Coordinator you will need to contact coachtravel@seetickets.com upon completing your booking in order to enquire about additional coach seats (NB: standard fares apply). Please note Coach Seats are now severely limited, and See cannot guarantee there will be any availability on your coach. See Tickets also cannot guarantee all coaches will have wheelchair access and storage facilities. If you require wheelchair access or wheelchair storage you must contact coachtravel@seetickets.com no later than 30 days prior to departure to ensure the appropriate facilities can be provided.

CAN I STILL BOOK A CAMPERVAN, TIPI OR CAR PARK TICKET?

Car park tickets will be available during the general admission resale on Sunday 17th April. Any campervan and tipi cancellations will go back on sale immediately after the general admission resale at glastonbury.seetickets.com. Naturally you won’t be able to book car parking or campervan parking if you’re booking a coach package, though.

CAN I STILL BUY A WATER BOTTLE IN THE RESALES?

Yes! All taps across the Festival site provide safe drinking water, and this year we are once again working together with WaterAid and the Raw Foundation to produce a reusable 532ml stainless steel water bottle.