Ticket balance payment FAQs

8th April 2013

With the balance payment window now open, we’ve been receiving a few questions. Here are the answers to the most common ones.

I’m trying to pay my balance but my contact details have changed since I registered, how can I update my details?

If you need to edit the address or email address on your registration you can do so online at https://glastonbury.seetickets.com/Registration/Edit. If you no longer have access to the original email account you will need to contact Seetickets customer services online or on 0844 412 4626 or email the Festival office. (Or if you have not yet booked a ticket simply re-register online at www.glastonburyregistration.co.uk with your new details.)

Please note when paying your balance you will be given the option to provide a different delivery and email address for your booking to the one you are registered with.

Can I pay my balance with a credit card?

No, as in previous years, you can only pay your balance with a debit card or Bankers Draft/Postal Order.

I paid my balance but haven’t had my confirmation email. What should I do?

If you have not yet received confirmation of your balance payment you can retrieve your booking details at https://www.seetickets.com/customerservice (where you can also contact See if there is an issue). NB: You will need to enter your booking reference number, rather than your Glastonbury registration number. If you didn’t make a note of that, then use the Forgotten Your Details feature to be emailed them.

Are there any more tipis available?

Sorry no, the tipis for 2013 have all been booked since the balance payment window opened, but alternative accommodation is available at Worthy View.

We’re bringing a campervan/caravan, do we all need a campervan ticket?

No. You only need to book one campervan ticket per campervan/caravan, but everyone aged 13 or over in your group will of course need a Festival ticket. Please note that the campervan ticket will be linked to the LEAD BOOKER’s ticket, therefore please ensure the person paying for your campervan ticket will be arriving with the vehicle. For more information about campervan and caravans please check out the campervan information page.
 
Since I booked my deposit I’ve found I can’t come to the Festival, can I get my deposit back?

Yes. Any tickets for which the balance has not been paid will be refunded £40 (a £10 admin fee will be retained) automatically onto the card on which they were booked within 5 working days of the balance payment period. If you already know that you won’t be able to come to the Festival, and would like to get your £40 back before the automatic refund, then please call Seetickets on 0844 412 4626. Please note if your card details have changed since you placed your deposit you will need to contact Seetickets to arrange your refund.

My friend can no longer come to the Festival, can I transfer their ticket to someone else?

Sorry, no. Tickets (including deposits) are entirely non-transferable. If one of your party is no longer able to attend the Festival they can obtain a refund of £40 for their deposit (see above); however you cannot reserve that deposit for someone else. Cancelled tickets will be put back on general release for the ticket resale on April 21.

Can I still book a ticket?

Possibly, yes – don’t give up hope! There will be a resale of any cancelled tickets on April 21st at 9am. You will need to be registered in order to book tickets. If  you are not already registered, please register by 15th April.

I’ve seen tickets advertised online, are these legit?

No! Please don’t be tempted to buy tickets from anywhere other than  Seetickets. Glastonbury tickets are only available through one agency – Seetickets.com – who support our unique Glastonbury registration system, which means we can make sure that all our tickets are sold at face value, to genuine Festival goers. (Some of the campsites local to the Festival are authorised to offer hospitality tickets as part of their accommodation packages. If you are in any doubt as to the legitimacy of a company, please contact the Festival.

For more ticket information please visit our 2013 Ticket Information page.